30k $ theft

Hello everyone, I would like to share you my bad experience hoping that one of you can help and advise me. Shortly after updating the firmware 1.6.1 of my Ledger Nano S, on 08.04.2021 two fraudulent transactions were performed without my consent and emptied my Bitcoin and Ethereum accounts. I would like to point out that my Ledger Nano S is kept in a safe, accessible only by me. The 24 security codes are only kept on a sheet of paper in another hidden place, also accessible only by me. This is the transaction of 0.14469 BTC from my Ledger address to the address 1Gt6dUU8v5sgn9WD96YfrHhzk9A3SuuLAh (transaction hash: 2be2af01ae681d0b571da9e3ff0512d2a30fb31be8699eb1cac02838301b96cf), as well as the transaction of 5.81 ETH from my Ledger address to the address 0x1494babc5ea9c62ccd5d41d7b8fb2b468ea94c4e (transaction hash: 0x08025e492dbbcb1d34fb82bf9e9638cb8cc5beaf806f8f26edae36962226bf0). As soon as I discovered these fraudulent transactions, I contacted Ledger support. I also sent them the criminal complaint report and asked them for the connection logs to my Ledger Live account. To date I have not received any response from them. Do you have any idea what could have happened? Thank you in advance for your help