Account hacked and orders made

Per my last post my account has been blocked but the service rep told me (after 10 hours) that unfortunately orders were made after the change of email and 2FA.

I'm really sad and wondering why this could happen if Finance clearly states the following:

For security purposes, the withdrawal function may be temporarily suspended for the following reasons:

The withdrawal function will be suspended for 24 hours after you have changed the password or disable the SMS/Google authentication after logged in.

The withdrawal function will be suspended for 48 hours after you have reset your SMS/Google authentication, unlock your account or change your account email.

https://www.google.com/amp/s/www.binance.com/en/amp/support/faq/360038583951