Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for almost 2+ months, and I'm hoping somebody from Binance Help/Compliance may help me perceive what continues to be pending.

I've been utilizing my Binance account for about 4 years and have maintained it properly throughout that point.

The restriction occurred immediately after one among my clients despatched approximately $three,000 to my Binance pockets as cost for a professional transaction.

The client is understood to me, and I was capable of provide Binance with the supporting documentation they requested, including:

• Invoice
• Customer particulars
• Transaction/cost rationalization
• Video consent statement
• Further supporting info

I've absolutely cooperated with the assessment and haven't any concern providing anything Binance requires.

The problem is the timeline.

Initially, I used to be advised to attend 7 days.

Then I used to be advised 14 days.

Then 30 days.

It has now been roughly 2+ months, and I'm nonetheless receiving responses asking me to wait patiently whereas the evaluate is ongoing.

There's another detail I've additionally disclosed to Binance.

After my account was already restricted, two present clients independently despatched funds to the identical Binance wallet as a result of I had not but informed them that the account was restricted. They have been clients who had previously used the same cost technique and simply adopted the traditional cost course of.

These were not attempts to bypass the restriction. I have also been clear about these transactions and am prepared to offer the relevant invoices and customer info.

I utterly perceive that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm simply asking for a clear and real looking resolution path.

At this point, I might really respect if someone from the relevant Binance Compliance/Help staff might look into my case and let me know:

1. What's the present standing of the assessment?
2. Has all of the documentation I submitted been reviewed?
3. Is there any specific info/document still missing from my aspect?
4. Are the next buyer payments affecting the evaluation?
5. Can this case be escalated to the appropriate Compliance/AML staff?
6. If the evaluate continues to be ongoing, can I at the very least understand what is inflicting the prolonged delay?

I'm posting this publicly as a result of the traditional help course of has unfortunately resulted in the same "please wait patiently" response for nearly three months.

I'm not in search of particular remedy. I simply need the case properly reviewed and resolved.

If a Binance consultant sees this, I'm glad to offer my case/ticket reference via Reddit DM or the official Binance help channel.

For privateness and security, I will not publish my UID, e mail tackle, transaction hashes, buyer info or private paperwork publicly.