Binance blocked my account stating I am a US person; while I'm a French citizen and resident and can prove it. What can I do ?

Dear All,

Yesterday after I woke up and did my routine analysis I attempted to enter a trade on Binance.com future platform. That's at this point that I got an error message stating that I've been flagged as a US user and therefor I am unable to use the platform. Additionaly it stated that I have 14 days to withdraw all my funds before the account is completely frozen.

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There are several issues with this:

The first being that I didn't receive any message or e-mail to warn me of these actions. If I didn't trade for 2 weeks I would have woken up some day with my account completely frozen. This is the first terrible practice on their side.

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The seconde; which is the main one; I am not and has never been a US citizen. I am French and live in France, and I can provide a bazillion of documents that prove that. However, thy do not let me the opportunity to do so. Their response is :"You account as been flagged by the sweeps, therefor there is nothing we can do".

So what option do I have ? None, except withdrawing all my funds and switch to another platform.

I don't want to do that for several reason:

1: I am not a US user so this ban is completely abusive.

2: Transfering all my coins would generate quite some work and transaction fees

3: Removing all my coins would activate some imparnente loss as well as early redemption loss

4: Hard to say after seeing what they are capable of but ... Binance IS the best platform for me.

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I cannot make another French account on my name because we can only have one verified account.

I cannot make a Binance.US account because, well .... I am NOT a U.S. user ....

Please guys if you have any suggestion I would be happy to hear it. In my point of view I have no option but withdraw everything and take the losses; and all that for no reason.

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Thank you in advance

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TLDR: Binance shut down my account claiming I am a U.S. user, but I am not and I could prove it if they let me.

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UPDATE: After saying that my account is verified and I should have access to everything; they switch back to "Sorry we cannot do anything about it".

So I gave up and started to seek assistance in the withdrawal process.

My first question was "Until when do I have access to my funds". They are unable to answer.

Second question was "What functionality are disabled/still available". They are unable to answer.

Then I asked about my BETH (ETH2.0 staking) and how can I deal with that. Unable to answer.

Then I asked them how I was supposed to withdraw my DOT as the withdrawal are unavailable. I got no answer.

It really start to look like a bad joke. A very very bad joke. I also start to doubt those practice are legit and legal in Europe. I might seek assistance to take legal actions.

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UPDATE2: I got confirmation that I can't convert my coins or use spot trading. It means that a portion of my coins will have to stay on Binance. What started as abusive practice is now turning into plain and simple robbery. WATCH OUT guys. You coins aren't safe there.