Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, choose your situation from the options, in case your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help group, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or providing improper info will result in the comment being eliminated.

-----------------------------------

The way to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your problem (we’ve included a number of widespread problems under)

In case your case gets resolved, please delete your comment. Or, a minimum of replace it to say resolved. This can assist users that also need help get the attention they want. Thanks!

Please word: We will’t allow you to until you present us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the highest bar - alternatively, you possibly can see your case ID within the e-mail or text you obtain upon initiating the chat.

-----------------------------------

Widespread issues & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and provide relevant info when prompted to take action.

● Withdrawal Danger may be triggered by various reasons. Danger management is extraordinarily necessary. Please observe that we will solely enable you to if we deem your case to be authentic, when you've got attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our group works extremely exhausting to resolve these points as soon as attainable and a few instances can take time to resolve but please be mindful the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your financial institution / Binance account.

● Includes intermediaries resembling bank transfers or buying crypto with credit/debit playing cards.

● Word: It may possibly take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your remark could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.