Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone number, choose your problem from the choices, in case your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help group, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate issues, or providing flawed info will lead to the remark being eliminated.

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Tips on how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present a description of your problem (we’ve included a couple of widespread problems under)

In case your case will get resolved, please delete your comment. Or, at the very least update it to say resolved. This can help customers that also need assistance get the eye they want. Thanks!

Please observe: We will’t enable you to until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply relevant info when prompted to do so.

● Withdrawal Danger may be triggered by a variety of causes. Danger management is extraordinarily essential. Please observe that we will solely provide help to if we deem your case to be professional, when you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our group works extraordinarily onerous to resolve these points as quickly as attainable and some instances can take time to resolve but please be mindful the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please chorus from leaving a number of messages in this thread in case your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit/debit cards.

● Word: It may well take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this process and your remark may be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to different customers and will end in a ban.