Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, choose your challenge from the choices, in case your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help group, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering fallacious info will lead to the remark being eliminated.

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How you can publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your concern (we’ve included a couple of widespread issues under)

If your case will get resolved, please delete your remark. Or, at the very least replace it to say resolved. This can assist users that also need help get the eye they need. Thank you!

Please word: We will’t allow you to until you present us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or text you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and supply related info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of causes. Danger control is extraordinarily necessary. Please notice that we will solely show you how to if we deem your case to be reputable, in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our group works extremely arduous to resolve these points as quickly as potential and some instances can take time to resolve however please take into account the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please chorus from leaving multiple messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries corresponding to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Observe: It will probably take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your comment may be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to different users and can end in a ban.