Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we don't ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone quantity, choose your problem from the options, if your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering incorrect info will lead to the remark being removed.

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How you can publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide an outline of your concern (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your comment. Or, at the least update it to say resolved. This can help customers that also need help get the attention they need. Thank you!

Please notice: We will’t assist you to until you present us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you'll be able to see your case ID in the e mail or textual content you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to do so.

● Withdrawal Danger could be triggered by various reasons. Danger management is extraordinarily essential. Please word that we will solely aid you if we deem your case to be professional, when you've got tried to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our workforce works extraordinarily onerous to resolve these points as quickly as attainable and a few instances can take time to resolve but please remember the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please chorus from leaving multiple messages in this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries reminiscent of bank transfers or shopping for crypto with credit score/debit cards.

● Word: It will probably take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your comment may be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to different customers and will end in a ban.