Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we don't ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone quantity, select your concern from the choices, if your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering mistaken info will result in the remark being removed.

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Tips on how to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid earlier than posting)
2. Present an outline of your concern (we’ve included a couple of widespread issues under)

If your case gets resolved, please delete your remark. Or, a minimum of update it to say resolved. It will assist users that also need assistance get the attention they want. Thank you!

Please observe: We will’t show you how to until you provide us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the top bar - alternatively, you possibly can see your case ID within the e mail or textual content you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a result of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to take action.

● Withdrawal Danger might be triggered by quite a lot of causes. Danger control is extremely essential. Please observe that we will only enable you to if we deem your case to be respectable, in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our workforce works extremely arduous to resolve these points as soon as attainable and some instances can take time to resolve however please take into account the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries comparable to bank transfers or shopping for crypto with credit/debit cards.

● Observe: It could take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to help you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you do not comply with this course of and your comment could also be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different users and will end in a ban.