Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our users, we do not ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, choose your difficulty from the options, if your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or offering improper info will lead to the remark being eliminated.

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Methods to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Present a description of your challenge (we’ve included a couple of widespread problems under)

In case your case will get resolved, please delete your remark. Or, a minimum of update it to say resolved. This can help customers that still need help get the attention they want. Thank you!

Please notice: We will’t show you how to until you provide us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you'll be able to see your case ID within the e mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a result of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply related info when prompted to take action.

● Withdrawal Danger may be triggered by numerous causes. Danger control is extraordinarily essential. Please observe that we will solely provide help to if we deem your case to be reliable, if in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our workforce works extraordinarily exhausting to resolve these points as quickly as potential and some instances can take time to resolve however please be mindful the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries resembling financial institution transfers or shopping for crypto with credit score/debit cards.

● Word: It will possibly take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment may be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.