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Coinlist stole all my money "by accident" 5 months ago.

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by COINS NEWS 94 Views

So this is my story. I funded my Coinlist account sending SOL to the Coinlist SOL wallet, and then when I tried to withdraw the SOL, coinlist made some kind of error and my SOL dissapeared. No, this is not some angry noob that made a mistake and is now blaming the platform, I did everything correctly and Coinlist admited they made a mistake and answered:

" Your missing SOL withdrawal was an out-of-the-ordinary situation, and our internal team is actively working to resolve the issue as soon as possible. "

But days passed, and then weeks, and then a month. I contacted them again, I asked them to prioritise my issue, and they offered me a compensation. For having all my money for more than a month, the compensation was a small discount in FEES to trade on their trading platform (with no money to trade because they took it from me). Absolutely incredible. I asked them for real money, or at least Karma points. How naive I was, thinking this would get solved soon. They said no.

Then another month passed. I contacted again. I was furious. I was missing every market movement, every oportunity. They had all the money I had to invest. And each and every time they totally ignored what I was saying and they thanked me for my patience. They were investigating the issue.

And another month, and another. I tried to elevate the issue, to "talk to the manager", but they kept thanking me for my patience. I tried threatening them with suing them, but they kept thanking me for my patience. They probably know I don't have the time and the money to sue them, so they have been ignoring me for 5 months now.

This is my new desperate idea, to try to make this visible sharing my story so maybe they react to this somehow, and if they don't, at least I can help people to stay away from those scammers.

My support ticket is #XXXXXXX

Edit: As a mod asked, I edited the support ticket number out. Also thank you all for the amazing support and visibility. I'm sure Coinlist knows how important this is for their image and will be forced to respond to it. You guys are amazing!

submitted by /u/Denxel
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