I simply love the fact that two posts on the front page that were about Kraken being bad ended up with people liking Kraken even more

So two posts are currently flaming Kraken. One is a from a person that doesn't know how liquidity and spread (for buying a shitcoin) works and the other is (most likely) about someone not willing to do full KYC or has been caught doing shady stuff with accounts/wallets connected to his Kraken address.

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Immediately, Kraken support comes and handles the stuff. Immediately, people are cheering the Kraken support. The effect that's completely the opposite of what was intended is achieved in mere seconds.

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So, in conclusion, if these two posts were targeted ads, and anyone out there is gunning for Kraken, at least do your homework. And hire people that know the basics.