Lost 75% of portfolio due to unauthorized trades

Please upvote this post guys, its about all of us using this exchage and having issues with it! They have to up their customer support game asap!

Platform: Binance.com

Case ID: #72195020

Hey guys,

I've already posted in the support thread, but no response there yet. I've also responded to several Binance tweets with my issue, no response either. Basically on 13 May 2021 my account executed ~450 unauthorized trading orders which resulted in 75% of my portfolio gone. I wasn't on my PC at the time and only saw it after the fact.

Binance support hasn't responded yet. I've since disabled and reenabled my account and added all possible security measures (new password, Google Authenticator, anti phishing code, added whitelisted addresses to withdraw to, deleted all API keys) but now my withdrawals are suspended for "risk control", so I can't even trade on DeFi to rebuild my portfolio.

Can someone (mods) help? I know there's a lot of ppl having issues so I respect that I'll have to wait, but these things should've been in FAQ on Binance or something. This is a huge issue for me, it erased something like 6 months worth of work.

Also, 24/7 support chat? Right, more like whenever they feel like.