My access to the mining pool has been denied.

Hi everyone.

I dont know if I am in the right place to ask.

I am very new to crypto (not just 3 weeks ago) and my access to ontimeex.com (mining pool) has been denied.

Just 2 days ago, I received a notification that a thousand usdt has been transfer out from my wallet. I dont remember making that transaction. Asked online service for help and was told to "recharge the amount to the account" ???.

However, I didn't have the funds yet to recharge anything. So, when I tried to enter the mining pool again, my access has been denied.

Please help ???? Thank you