Restricted account, not getting explainations. Anyone had a similar case?

I'm a stateless refugee, dwelling within the UK for about 4 years. After utilizing binance for lower than a yr, I acquired a message saying that providers won't be offered to my account anymore, based mostly on nation sanctions. This can be a copy of the chat with buyer help, which in fact didn't present any related details about my enquiry:

Sure, transfer to Buyer Service

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One moment while we connect you to a Customer Service Representative. Chances are you'll provide extra particulars, connect photographs (if applicable) and reduce the chat window. You'll be notified when a consultant is related to the chat.

11:39????

Welcome to Binance Buyer Help! This is CS Les and it's my pleasure to assist you in the present day.

11:40

Hey, I simply want to know why Binance is establishing restrictions to my account, based mostly on country jurisdictions. My country of residence is United Kingdom, I work and pay my taxes here solely.

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Sorry to hear concerning the hassle in the account.

11:41????

Please permit me 5-10 minutes whereas I verify this for you.

11:41

Positive, I can be ready

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Thanks.

11:44????

While checking, might I affirm in case you are at present situated in United Kingdom?

11:46

Yes, that's right

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Thanks for confirming.

11:47????

Nonetheless checking this and can replace you shortly.

11:51

Positive, thanks

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You're welcome.

11:51????

Thank you a lot for waiting.

12:08

You're welcome

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Binance tries, and as much as potential, to allow access for as many customers throughout the globe. Binance additionally maintains the correct to pick its markets and jurisdictions to function and should prohibit or deny its providers to certain nations. This selection is made by consulting and reviewing recommendations from, however not restricted to the UN Safety Council Sanctions listing and OFAC, and it is with some regret that we aren't capable of supply this service to customers from your country. It isn't private, however we do apologize that it affects you personally. Coverage of sanction nations： 1. The resident handle/nationality/issuing authority of the certificate ; 2. The resident handle/nationality/issuing authority of the certificates that when uploaded to Binance;

Any info above comes right down to sanction nations, we might not capable of present service based mostly on the TOU

Again we sincerely apologize for this example and we thanks prematurely on your variety understanding and help.

12:15

This a generic message, might you please detail additional? What is the basis for proscribing your providers to me?

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Updating this with the group and will replace you instantly.

12:20

Is the UK presently beneath some type of sanctions?

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The coverage of sanction nations is the resident handle/nationality/issuing authority of the certificates and the resident handle/nationality/issuing authority of the certificates that when uploaded to Binance.

12:23

Sure, I understand, I uploaded my UK residence allow, I also can add my passport. My question is, are there sanctions on the UK in the intervening time?

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Binance tries, and as much as attainable, to permit entry for as many customers across the globe. Binance additionally maintains the appropriate to pick its markets and jurisdictions to function and should prohibit or deny its providers to certain nations. I can see the that you've funds in your account so we propose to withdraw all the funds as quickly as potential.

12:29

Sorry, but this doesn't answer my query

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I understand if you wish to affirm if there are sanctions on the UK but please know we are unable to provide more detail relating to the choice. Hoping on your sort understanding.

12:3412:37

There isn't a understanding in case you simply randomly start restrincting customers from using your providers. I may think you're denying providers based mostly on my appereance or religion, as you've got access to my photograph ID. I'll not be capable of put a complain for that, however I'll make sure that to let my associates and relations know, to allow them to cease using Binance.

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We sincerely apologize about this, nevertheless, we do sit up for providing service to you if there's a change in laws sooner or later. As this is related to nationwide laws, we aren't capable of provide the service to all users. And you might discuss with our Phrases of Use https://www.binance.com/en/terms

12:38

That's another generic reply. Very dissappointed. You must provide the proper info in any respect time, and you can't even tell me why my account is being restricted.

12:40

Good bye

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We sincerely apologize for this. When you've got any questions in the future, you're welcome to contact us at any time, and our customer support will provide on-line help 24*7."