Rollbit stole $43,421 worth of ETH from me

On the 19th of November 9.5 ETH {$43,000) was stolen from me. It was done via what we now know to be a hijacking virus which was likely being used to watch what I was doing for the month prior.

I have evidence that shows it was installed by using a rare method of force downloading and installing a program. It’s a form of targeted hack that even cyber security experts I’ve hired are surprised by. The hackers laundered the money through Rollbit, a crypto gambling site on which I’d previously made YouTube videos and streamed on.

On the 25th of November, I contacted their support team. They offered me barely any information so I’m led to assume my money was gambled to a different account (owned by the hackers) via their roulette 1 on 1 gambling, and done with as they pleased.

This is Rollbit's responsibility as they have a policy on their site saying they require government ID for deposits of $2000+, which they did not have (www.rollbit.com/aml). They also must abide by report requirements, which they didn't but I’ll save that in case of a lawsuit. The AML policy stresses their safeguarding which is just a lie.

Despite efforts by law enforcement and I, Rollbit's support team is not offering me a refund for the deposits. They're trying every way to avoid paying me and it's actually disgusting. I make an effort in day-to-day life not to bring up my disability or complain about it because there's no real point and it makes it reasonable to expect less from myself, so I don't normally do it. But I'll make an exception; for a 20-year-old man in a wheelchair with a life-threatening disease, who can't walk, who is losing their speech, to in spite of all of that still have built up that amount, which is a lot of f***ing money, is a big deal for me personally. For your support team to say that this is a "disingenuous request to retrieve funds" and mislead the police is absolutely sickening.

The fact is; your company allowed my money to be stolen, and you're not repaying me, take some responsibility.

The reason why I feel I deserve a refund is due to the fact Rollbit advertises their AML policy, which they for some reason didn't uphold which lead to my savings being stolen.

Update: it has been a month since I wrote the post above. After Rollbit support continuously told me that without law enforcement involvement they wouldn't help me. So I got the police involved back in January. Rollbit support since sent an email to Sussex Police saying this was a "false claim", so the police vouched and offered to show evidence.

That email was two months ago... Rollbit ghosted us and have been ignoring all further emails from both I and the police. So now I'm going to look for a lawyer to sue for it. Their actions have been disgusting and the lack of decency is inhumane.

If you are a lawyer and feel you would be able to represent me, please leave a comment.

I’ll upload a youtube video on this ASAP, but I am disabled and my voice sounds like I'm high and drunk, thanks for reading.