I can advise anyone against sending money to Bitstamp. Everything has worked well since 2018, always sent and bought money and sent it to the hardware wallet. Now I've sent 7000€ on 05.08. and it was all there the next day, but I couldn't buy anything. I then wrote to support and opened several tickets. I waited until Friday 09.08. and was told that everything was being processed. On Mon. 12.08, Tue 13.08, Wed. 14.08 I then called each time with the request that it was all taking too long and that I just wanted my €7000 back in my bank account so that I could buy on another exchange. Again and again I am being held up here in the cheapest and dirtiest possible way. I wonder why they need my money for so long, maybe to trade with? Anywhere else, interest would accrue for the time the money is blocked. I just want to get my €7,000 back and have nothing more to do with this rubbish Exchange. Unfortunately, I have also recruited many family members and friends. I'm sure they won't be too happy about it either! Ticket no. #1955373 and #1955300!

Once again to make it clear, I don't want to buy anything from you anymore! I only want my money, which I sent via SEPA on 05.08.! What you are doing cannot be sustainable and does not comply with any law! Everyone's alarm bells should go off.

The case will go to the criminal investigation department at the end of the week. I will report you if my money is not in my account promptly. I will also personally inform BaFin and the German consumer protection authorities!

Update: on 22.08. I was asked for a proof of address, which I sent within 5 minutes. I don't understand why anything else is being requested here, as 1. I am already fully verified and 2. everything is in place and 3. I JUST WANT MY MONEY BACK!

Update: 29.08. Another pointless week has passed and there's nothing new from the sap store!

I have already spoken to the consumer advice center and sent an email to the Bafin at poststelle&bafin.de with the subject; vbs 13! Anyone can do the same. Tomorrow I have an appointment with the criminal investigation department in the district!

Update: 5:50 pm! #1966943

This just came from them, of course they've opened another tick: “we would like to inform you that your bank contacted us regarding two requests for a refund of your deposits for 2000 EUR and 5000 EUR. If you wish that we return your funds, please submit a withdrawal request. We would also appreciate if you could provide us with a reason why you initiated a refund. Thank you for your cooperation.”

The funny thing is that I've told them for the 10th time that I can't transfer the money back because everything is frozen. Either they transfer it or they let me do it. I'm being taken for a ride, I think they want more time! Next step will be to inform the UK authorities FCA “Financial Conduct Authority” and the Luxembourg authorities CSSF “Commission de Surveillance du Secteur Financier”!

Update 19:15!

“in order to provide you with the support you need, we escalated your request into a complaint. Our complaints team will be in touch with you soon. Your old support ticket with the reference BIT-1966943 has been closed. The complaints team will take it from here.”

They are supposedly escalating the case for the 5th time! The company is a joke and I really hope that all customers read this and take their money back! Sounds a lot like an exit scam or they are trading clients money secretly & if the trade goes against them they have no liquid funds & have to put everyone off!

Update: 05.09. another pointless week has passed and there's nothing new from the sap store!

I have instructed my bank to recover the transfer. They asked their bank, and no wonder, they don't want to transfer the money back! I received the letter from my bank today!

They are definitely “trading” with customer money! It's hard to believe that I've been waiting a whole month for MY MONEY! The dirtiest company I have ever seen! I advise everyone to take all assets & money down there!!!

Update: 13.09.

5 days ago I asked when I will get my money back, the answer: "As stated, we are still working on your case, and will get back to you as soon as possible"! An absoulte joke! Read everything and you can decide for yourself if they for sure using the clients money for trading because they running out of liquidity. Maybe there are some positions under water or something! it is an absoulte impertinence and of course a crime! DON`T USE THEM, get your assets and money off right now!!!