Hitbtc disabled my account and want my verification again and on top they want a couple of transaction hashes of deposit. But wtf how I should get it.

I didn't logged in for about 1,5 year on hitbtc. I just read they changed their terms of condition's and take money every month for inactive users. Wtf. I just wanted to check out if this is real. And yeah they disabled my account and I should provide transaction hashes but I can't provide this. I am verified with my id and passport there. So I guess I'm fucked now?

I provided all my verifications again, ID card and even holding a piece of paper written with the actually date and holding my ID card in hand.

I dont know why they need transaction hashes. Is this even legal?

I have a ledger but it's not good for a lots of small coins that are only listed in small ex changes