UPDATE: Bank Froze my accounts for a 5K withdrawal from crypto account

Update: Sorry for the long read... I guess I just needed to vent to some crypto people...

Long story short they unfroze my accounts and I closed the account. No wallet addresses or locations were given other than the one they already knew about which was Kraken

So went in, it was the branch manager and another man who didn't tell me what their position was and I forgot to ask, (im assuming he was part of the fraud department) Btw I only brought a screenshot of the completed sell order that was the 5k I sent to my bank account.

They said it was the system that flagged the transaction and then a agent gets my profile to call me. W.e, fine.

They said there is alot of feaud and scams in crypto bla bla bla so any large amounts get flagged and the accounts frozen because then they aren't sure how much of my money (inbound or out) can be related to crypto activity and possible scam/fraud money.

I asked them to pull up all my EMT to my crypto account. They had to search for it lol... I made a joke "I thought you guys would have done your homework before I came".... I was the only one who laughed at that one ???? They pulled them all up and I asked "so basically.... You think Im the one doing the scamming right? Because if I was the one BEING scammed you would of flagged these transactions before, ehat if I was being scammed and you just let alllll those emt through". They didn't have an answer for that and reverted back to their robotic "we need to ensure all funds are coming from a legitimate source yadda yadda bs" he asked for the agents info which I had luckily.

Anyways the amount I sent out was way more than the amount I received back. I told them how their agent on the phone sounded clueless and was asking me for my addresses and all and I told them my tax guy said bank cant ask for that.

The fraud guy said "are you sure they asked that"? As if to say im lying. (at that moment I wished I recorded the call) But he said we dont require the addresses, balances or location, we just need to be sure the funds aren't from illegal activity.

So I showed them the 1 sell order for 5K the dates lined up. The screenshot wasn't good enough so I showed it to him on my kraken account. And that was it. They said they will have my account unlocked in 24-48 hrs.

And this is where I started becoming a dick. I told them im not leaving this branch until its all released right now. They made a bunch of excuses as to why they can't and I just said figure it out il be here.

So I sat in their waiting area, watching 3 of the staff run around juggling phone calls for an hour and a half (I can tell this was the managers first time dealing with something like this because she kept asking the "fraud" guy for guidance. Finally they came and said its all released.

I said fantastic....now close it all. (this was my victory moment. I wish I could take a picture of their face ????.

They said oh why, youve been with us so long yadda yadda. I said doesnt matter. Close it all and give me a cheque. First they said (????) "we cannot give you a large sum of money like that for your own safety" I laughed and said. The only people doing the robbing here is YOU guys. Il be fine. So now again another hour of them running around. Doing some computer shit asking me random stuff about how I want the cheques, "what bank will you switch to" we can offer you a VIP GIC account for free 1.7%" they gave me the cheques.

At the end... I asked the guy... So... You guys are so worried about crypto fraud.

How do you know every EMT or cash withdrawal/deposit isn't being used for a bag of blow, or a hooker, or some underground cock fighting ring ???? I finally got a laugh out of the robo cop, and he said its just bank policy and its the system who flags the transactions. We dont pick and choose which transactions to freeze. I said " you say" we....we who? The bank right?.... Who do you think programs the system on what to flag" and I know he knows this so im baffled why he would give such a dumb response like that.... Its because he doesnt have one!

And that was it.

Almost 3 hrs of nonsense for 5k...

What sucks is I still have a mortgage with them and now. Id love to change that too but im on a 5 years fixed with a low rate. Need to see if it would be worth it to renew somewhere else mid term. On a side note, during my research on all this I found some news story from the states about a bank teller that went rogue and was using peoples banking info to make purchases, so for all I know thats what was happening.

Original story :

https://www.reddit.com/r/CryptoCurrency/s/yJFuQncBY9