 | I registered with Shapeshift about a year ago, I made a request for them to delete my Portis wallet off my Shapeshift platform due to spam from login attempts.. apparently they had security leak... Recently I got notification about the fox airdrop ( completely forgot the wallet deletion) I log into the Shapeshift account. I was prompted to register for a Portis wallet after that I used the eth address to get their airdrop, I had to send some money since you need to use gas to exchange (ETH) ... So I sent couple hundred USD (ETH) to my assigned address.. so I noticed my Portis wallet wasn't syncing up.. I was able to received coins and get the airdrop but I couldn't not trade or send funds so I logged out login in both Shapeshift and Portis as you were normally prompted.. then I started to see 2 Portis wallets attached to my account.. so I did a test and sent some eth to that wallet other Portis wallet.. " was thinking has to be graphic glitch cause its not possible to have 2 Portis wallets attached to one Shapeshift account" [Note: I didn't see the 2nd wallet until I logged out and in ] So I did a forgot wallet in their settings... logged back in Shapeshift now I am showing 1 Portis wallet.. basically I lost everything in the other wallet. I didn't keep any information on keys from the wallet I requested for them to delete last year since they did have security leak issue, made no sense to keep that information. Contacted support - waited 2-3 days for a response , all i got was sorry we are in beta or the airdrop is finale so we cant help you sorry....... tbh I was hoping to get some compensation for the cash I sent since I was being their beta tester Guinea pig - give a flying F about the airdrop.. yeah sorry bro ur up sh! creek no paddle Sorry in advance if nothing make sense.. proud adhd dyslexia.. reviewing editing for the past hour.. Its my fault for not remember the old wallet deletion I did last year, my fault for not being aware that their platform might keep a deleted wallet on their platform, my fault for giving them my complete trust..... life lesson learn and time to carry on.. so just decided to share my exp with everyone [link] [comments] |
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